It's helpful to take a few steps back from time to time to reassess where we're each coming from on our knowledge of tech (or anything) to better communicate.
Also not to mention today, your computer hides shit from you. Back in the old days (around 10 years ago) you would get an error message, something you could search and understand but increasingly all you get now is "operation failed". You get this kind of thing on Mac's, iPhones, android and increasingly windows.
And of course phones/tablets are much more locked down and you see any of the "nitty gritty" computing, just icons and bubbles.