It's helpful to take a few steps back from time to time to reassess where we're each coming from on our knowledge of tech (or anything) to better communicate.

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[–] 9 points 2 years ago

Go to a website. If I say "go to support.ourwebsite.com" I expect you to do that. It blows my mind how often people manage to do a search for the URL and then ask me which result to click on.

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