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Man sues Macy’s, saying false facial recognition match led to jail assault (www.washingtonpost.com)
submitted 2 years ago by to c/technology@lemmy.world
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Retailers increasingly are using facial recognition software to patrol their stores for shoplifters and other unwanted customers. But the technology’s accuracy is highly dependent on technical factors — the cameras’ video quality, a store’s lighting, the size of its face database — and a mismatch can lead to dangerous results.

Archived at https://web.archive.org/web/20240124124645/https://www.washingtonpost.com/technology/2024/01/22/facial-recognition-wrongful-identification-assault/

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[–] 69 points 2 years ago (3 children)

Faulty software and people who don't operate it properly, this is going to cause a lot of problems in the coming years. I read another article about faulty Fujitsu auditing software in the UK that led to 400 postmasters being falsely accused of theft.

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  • [–] 16 points 2 years ago (1 child)

    That shit was wild. It went on for so long and impacted so many people. At that point I have to think people were intentionally ignoring it. It ruined so many lives just to say "haha sorry, was a software glitch" when they could have investigated it at any point and definitely should have with the strange uptick in "embezzlement".

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  • [–] 14 points 2 years ago

    It was investigated. They opened an internal investigation and when it became obvious the investigator was going to blow it open, they cancelled the investigation 2 days before the report was going to come out.

    Seriously, it's really looking like the entire board over several years should face jail time.

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