Of course, but I assume elderly people getting familiar with a completely new technology need anyway some kind of personal support and introduction from someone close. I don't think anybody would plan to throw a Mac at some elderly person and say "if any issue call Apple support", right?

I get your point though, and I am just saying that there are situations where Linux might work totally fine.

Also, the used market for apple product is not that big where I lived. Nobody in the family had a Mac also, which means she wouldn't have had anybody to ask for support at all. It's a specific situation, but my point is that having an official support is not going to help that much in some cases.