If I'm ever doubtful that someone has unplugged something, I'll ask them to describe something that may or may not be on the plug.

• Color
• metal type
• "can you please read me the serial number stamped on the prongs of the power cable"
• "what color is the plastic inside the plug" Etc.etc.

Have not had it fail yet

I've used the, unplug it, touch the ends of the plug with your fingers to release the static on the line ans plug it back in line more times than I care to count.

If you ask them to unplug it and plug it back in, they'll lie and say they already did that, though.

And if they were ashamed at all, they'd have remembered the last time the exact same thing happened.

This sounds like I hate end users which I really don't. Their expertise lies elsewhere and I respect that. Still, sometimes it makes for funny/exhausting situations.

A buddy of mine used to like telling the users that sometimes fat electrons get stuck in the prongs, so you have to occasionally unplug it and shake it out.

Ooh, manager material right here!

You are so right though 😁