After 27,000+ Steam reviews, Overwatch 2 is graded as 'Overwhelmingly Negative'
(www.gamesradar.com)
I know next to nothing about neither Ow1 or OW2, but from the sound of it they turned OW2 into a game focused on grinding, where you can pay to skip (part of) the grind. Is my assessment correct? If so they must've looked at War Thunder and taken that idea.