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Amazon Prime Video will start showing ads on January 29th unless you pay extra for ad-free (www.theverge.com)
submitted 2 years ago by to c/technology@lemmy.world
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[+] -13 points 2 years ago (4 children)

You expect a company to let you keep stuff that they send you wrongly? Let me know which company still has this policy. I need to trick them into sending me some very expensive graphic cards wrongfully

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  • [–] 11 points 2 years ago

    I didn't say that they should, I said that they did. And they did it to overcome people's hesitation to buy online. You take a risk ordering online because you don't physically pick the item you want.

    Your comment is relevant nonetheless since I suspect they stopped their original return policy because of scams.

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  • [–] 8 points 2 years ago (1 child)

    The point is that Amazon would help you out when your stuff was broken, missing, or mistaken. They won’t lift a finger to fix their own errors now.

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  • [–] 1 point 2 years ago

    That’s not my experience. I recently got in touch with them about some Jabra earbuds that were just over two years old and had developed a fault. I was prepared to quote the UK consumer rights act to them, but it wasn’t necessary. They refunded them immediately and said I didn’t need to bother returning them.

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  • [–] 3 points 2 years ago (1 child)

    It's their responsibility to get product they sent wrongly back.

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  • [–] 1 point 2 years ago (1 child)

    Yes, within reason. I'm actually not sure where that line is drawn though. Like whether sending a pre-paid shipping label and asking you to drop it off at a nearby UPS store is enough or if they actually have to have someone pick it up from your home or wherever it was shipped to.

    You might already know this, but be mindful that if a company sent you the wrong thing and it wasn't a gift or solicitation, (i.e. an error - even if it was a preventable error) you do legally have to give it back if asked. Which is fair IMO. If I'm sending something expensive and fat finger the address, I'd want it back too.

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