I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

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[–] 5 points 2 years ago

It makes the system as a whole simpler. Your computer only needs to remember one root DNS server (although most computers allow setting 4 for redundancy) as opposed to one DNS server for each TLD, and it also makes adding TLDs easier.

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