It's fiddly as hell and you need to be a wizard to actually fully know your way around it. There's so many ways to skin the cat--better hope things are documented. Their support is also beyond worthless for anything beyond buying more time with your boss for you to troubleshoot. I've put in a few tickets for odd issues, never had them resolve a single one. Half the time the client software updates fix one thing but break another two.

I much prefer a VMware horizon linked clone setup for end user VDIs, issues are usually confined to one user when they happen with those in my experience. And I can just put them on a spare, then rebuild their VM with two or three clicks to cut down on troubleshooting.