A Kroger near me recently updated their self checkouts and now they're way more sensitive, they view any hand movements on its little camera as "you just slipped something into the bag I'm calling the employee over", and you can't mute them anymore which is the lost infuriating for me. I have trouble doing things with a lot of noise, and having a loud ass computer yelling about everything it's doing makes my checkout take easily 3-4x as long. There is no benefit to disabling the mute button, it still screams for employees when something went wrong, and it only frustrates and irritates everyone who can hear it, employees included. I can't count how many times I've heard the employees complain about it too.

Ugh I had a grocery store with great self checkout and then they added the dumb sensor. Became worst experience. I assume it was intentional sabotage to the self checkout experience. Least that is what I would do.

You heard that message decades ago?

The closest grocery store closest to my house is the only self-checkout store around me that still uses scales and they’re awful. There are certain items it doesn’t pick up on and it forces you to bag your groceries after checking out, making everything slower. I avoid that place at all costs, even though it’s the closest to me.

still alive and well at CVS in Manhattan as of last week. using your own bag just instantly locks the machine, even if you want to place it on the floor. I just abandoned it and went to the real checkout.