this post was submitted on 11 Nov 2023

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Starlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?” (arstechnica.com)

submitted 2 years ago by throws_lemy@lemmy.nz to c/technology@lemmy.world

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[–] almightyGreek@lemmy.world 33 points 2 years ago (1 child)

If they don't have support, how do they know what's a frequent question?

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[–] Lichtblitz@discuss.tchncs.de 3 points 2 years ago

FAQs are just a format of writing. They are usually what developers/managers want to communicate and not necessarily what happens in support.

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