Reminds me of the time this lady came in carrying the PC and the CRT monitor saying it didn't work, I plugged it in, turned it on, the tower did all the right noises and lights, but the screen was black. I thought for a second, then reached for the brightness control and voila, there it was. The embarrassment of the poor lady!

I used be a computer technician at a small town computer shop around 2008-2011. More than half of our customers were over 60.

Sometimes I needed to take some tech support calls, and sometimes I needed to make house calls to troubleshoot the folks issues.

Literally every support call started with "Why doesn't the email work?" while the actual problem ranged from ISP issues, and modem faults, PC faults, Windows configuration errors, to dead monitors or a broken mouse. Literally any computer fault could be described as a failure to access their email.