Let me answer to this properly:
- We have interest in Open source in general, not only Fediverse even if we also support Mastodon, Friendica, PeerTube, Gitea and also soon KBIN and Pixelfed
- We contribute in code to some projects, and we also give back part of our revenues to open source authors partnering with us
- There is NO lock-in, at any time customers can download a full backup and run their stack anywhere else
- We (human support team) have no access to customers servers unless customers give us the permission and share access with us for investigation