The debt collectors were for zip and afterpay.

My partner's credit card debt was forgiven, I think the financial councillor was able to prove that he'd paid more over the lifetime of the debt in interest and repayments than the debt was worth, then proved our inability to make more repayments. She told me mine would have a bigger impact on our credit scores because it was written off by the bank rather than forgiven, but we don't plan on taking out any more debt, that doesn't really matter.

The "happily" was a little facetious, the bank I was with was actually quite rude and difficult to work with lol. I'd had issues with them being unprofessional and straight up lying to me in the past and closed all other accounts. The credit card was still open though because it was taking time to pay off.