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What 'emotional labor' actually means — and how Starbucks is testing its limits (qz.com)
submitted 1 month ago by to c/feminism@beehaw.org
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Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks' Green Apron Service is pushing it further than she imagined

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[–] 3 points 1 month ago

Now we know how they'll get from serving coffee, to this prediction from 2006:

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