26
What 'emotional labor' actually means — and how Starbucks is testing its limits (qz.com)
submitted 1 month ago by to c/feminism@beehaw.org
8 comments fedilink hide all child comments
 

Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks' Green Apron Service is pushing it further than she imagined

you are viewing a single comment's thread
view the rest of the comments
[–] 6 points 1 month ago (1 child)

Nobody wants it. But im guessing most people don't know it's a mandate that people can be fired for, and assume their Starbucks is special.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •