I went with Plex for probably ten years after breaking with Emby. I ended things with them because they don't care about their customers at all. Bugs that break the experience completely that lie untouched/unnoticed/ignored for years, and no replies from the developers. Or even developers that just stop replying to these bugs.

Switched to Jellyfin this year and it works like a charm. Only thing is it isn't as good at noticing duplicates in my library, but other than that, works just fine. Definitely above acceptable.