326
Booking.com under fire as hundreds of complaints lodged with Fair Trading (www.abc.net.au)
submitted 4 months ago by to c/technology@lemmy.world
37 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] 99 points 4 months ago (3 children)

I’ve dealt with booking.com. Sent pics of what was clearly a homeless flophouse and not a vacation rental.

Customer service: were denying your refund claim because the manager says what you said and the pics you sent are not true.

  • permalink
  • fedilink
  • source
  • hideshow 6 child comments
    •
  • [–] 63 points 4 months ago (1 child)

    „The room I booked said sea view and own bathroom. The one I got the key for has a shared bathroom outside and there’s a wall outside the window. Also, it hasn’t been cleaned. There’s nobody here and they don’t answer the phone“ Booking.com human, after arguing with their moronic AI for a while: I am sorry, all I can offer you is a 10% refund.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 39 points 4 months ago (1 child)

    Straight up charge back. Then sue them for fraud.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 18 points 4 months ago* (1 child)

    Right, because everyone can afford those legal fees.

    And its sure to be worth the time and money, netted out.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 8 points 4 months ago* (1 child)

    Charge back will have no fees, and theyre not going to come after you for the money legally as they know theyre in the wrong.

    And in many countries defending against them if they do challenge the chargeback is also free, except for time.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 8 points 4 months ago

    Uff I never had a bad experience with them, I got my refund very quickly the only time I had a major issue but I've not used them in a while

    Lately I check these "discount hotel" websites and then check directly with the hotel to get a price match. They usually do with Priceline, agoda, booking, experian and hotels.com

  • permalink
  • fedilink
  • source
  • parent