I'm not trying to defend that guy but I work for who is hiring when I'm out of work. I've spent 11 out of the last 40 months unemployed, and as a result I have no retirement savings to speak of — I can't afford to turn down work. I've worked for Ford, Home Depot, Autozone, Uline (honestly felt so relieved to get laid off, that place was fucking scummy), the Army, and a shit ton of places you've never heard of. I had to turn down working for an insurance company — and I think they are pretty shitty — because they wanted to pay 1/3 what I'm making today. And I make fucking nothing compared to Silicon Valley.
engineers work for the company, not for users.
On the other hand I've never made any bones about the fact that I work to develop good products and if someone can make money on that good for them, but I fight for the best design for end users I can. I have mostly developed internal software, though, and no one but me cares about internal users. You can tell because everywhere you go, front line workers are bitching about garbage software.
I might be wrong about the best solution, but I refuse to be evil. Even at Uline, I worked to make better software for the workers. But what a bunch of assholes.