So you're advocating for slowing process, bad user experience, and duplicating shitty email functionality in every app to receive and send email limiting communications. Got it.
people dont get familiar with UX
Yes they do. Duplicating email into other systems that doesnt have anywhere near the same functionality and flow as their dedicated email app which is designed for email is frustrating, and restricts communication.
ticketing system
Wtf does classing have to do with ticketing systems. It applies to records management, project management, legal case management, the list goes on. It applies to most business
using email for business process must die
Oh my sweet summer child. I've got news for you: email is HOW business is conducted. That is not going away any time soon.