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Not all ai is bad, just most of it (slrpnk.net)
submitted 2 years ago by to c/memes@lemmy.world
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[–] 0 points 2 years ago (1 child)

I am totally looking forward to AI customer support. The current model of a person reading a scripted response is painful and fucking awful and only rarely leads to a good resolution. I would LOVE an AI support where I could just describe the problem and it gives me answers and it only asks relevant follow up questions. I can't wait.

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  • [–] 2 points 2 years ago

    The script doesn't go away when you replace a helpdesk operator with ChatGPT. You just get a script-reading interface without empathy and a severally hindered ability to process novel issues outside it's protocol.

    The humans you speak to could do exactly what you're asking for, if the business did not handcuff them to a script.

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