Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Important urgent cc all directors to make sure you do what I want
I forgot to tell you we have a new starter they started last month. Drop everything and sort it out!
. Yeah respect is mutual I'll stay late to help you but the moment it comes across as passive aggressive or you dictate my team's allocation is the moment you go down the list a bit.