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Responding to damaged keyboard tickets titled "URGENT!!!!1!!": (lemmy.world)
submitted 2 years ago* by to c/techsupportmemes@lemmy.ca
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Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.

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[–] [S] 13 points 2 years ago* (last edited 2 years ago) (2 children)

I have no problem with ignorance unless it's deliberate. It's the people who think they're above troubleshooting and lie about it who are the problem people

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  • [–] 3 points 2 years ago

    I just had one of these yesterday. I support lottery machines over the phone, so retail employees call me if there's an issue with them

    Well, countertop terminal went offline. Employee swears up and down that he's rebooted "5 times already". I ask him to power cycle the modem while we're on the phone, and he immediately replies OK. I then hear the distinct beeps of the terminal rebooting.

    So I ask, "just to be sure, you unplugged and replugged the power to the small box with two antennas that says BRAND, right?" Immediate response that cut into my question: "yeah yeah yeah!" more terminal beeps

    sigh

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