I got them to replace my roof like 4 years ago, but it was an argument that took a couple of months because they wanted to go around and spot replaced only the damaged shingles. I stayed nice and held my ground that doing so would look bad and thus diminish the value of my home. It was like pulling teeth, but I was able to talk with someone at state farm who felt like wanting me to get my way by speaking nicely without myself being a pushover.