This exactly.

I enjoy the level of control I have on my Linux machine but I spend about 40% of my time in CLI.

I recently had to troubleshoot a windows machine, and the lack of control was frustrating but every step for that problem was GUI-centric. Everyday people don’t want to remember commands so they can set up their browser and word processor. They want (to them) simple and straightforward.

To us it’s a low bar, and most of us are from the generations that dreamt of a predominantly tech-literate society, but that’s not reality. We have to meet them where they are, and if they want to learn beyond that then we welcome them in.