Real talk it was probably Heather works under her and asked "hey what do I do when a large picture of mustard appears on my screen" and Director Of Finance said "reboot and if it's still there I'll let so-and-so know from IT, then emailed it off to so-and-so from IT directly instead of entering a ticket
Edit: actually reviewing the screenshot it looks like this email was to the ticketing system so Director of Finance appears to have followed the correct prcoess