Most people are unable to administrate their own systems, therefore GNU/Linux--an operating system built on empowering developers and administrators--is basically unimaginable.

Microsoft and Apple have co-opted the admin duties for users, and that's why people use their operating systems. It spares them from the disaster we all saw and experienced in the Window XP days--but that comes at a price.

It's not software support, it's not anythign to do with Linux. It's a computer illiteracy problem.

Android could, in some respects, be considered linux's biggest success story among regular users and that's because Google co-opts admin duties.