It's extremely inaccessible from the outside. Non-devs don't know what to do with it.
We brought Linux laptops into our company (1500+ laptops during the pandemic) and after a year, half the devs and design team switched to Macs. The Linux users who stayed are pretty much using the laptop as a glorified netbook where they just use Google doc suites. And whenever they encounter a problem... Searching leads to nerds arguing about what version of Linux they should be using instead. Or the answer requires them to go into terminal to fix a problem.
I have a bunch of users asking about Elementary OS, for the sole reason in that it "looks" good.