About a week ago, a first-time game developer working on the social deduction multiplayer title Red Flag posted on the IndieDev subreddit regarding their recent positive experience with Valve’s Steam Support. After accidentally submitting an unlaunchable build on the day of the deadline, they found that instead of requesting fixes or rejecting the game, the reviewers in charge of the approval process fixed it themselves, just in time for Steam’s June Next Fest.
According to the dev, Red Flag Team uploaded its demo build on the day of the Next Fest deadline, forgetting that the approval process normally takes five to seven days. This meant that if the game wasn’t approved the very same day, it would miss the opportunity to participate in an important event for gaining visibility on the platform. After realizing their mistake and sending a follow-up email, they were told that the game would be forwarded for urgent review.